Terms & Conditions - GrihaSetu

Effective Date: 21 August 2026
Last Updated: 21 August 2026

These Terms & Conditions (“Terms”) govern your access to and use of the GrihaSetu mobile application, associated web applications, websites and services (collectively, the “Service”).

GrihaSetu is operated by Vectora Ventures (OPC) Private Limited (“Vectora Ventures”, “we”, “us” or “our”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

GrihaSetu is an apartment-community management platform. Features may include resident and administrator accounts, announcements, issue tracking, maintenance-due records, payment-status tracking, apartment expenses, documents, notifications and other community-management tools.

Features may vary by apartment community, app version, device, location and administrator permissions. We may add, change, suspend or remove features in accordance with these Terms and applicable law.

2. Eligibility and accounts

You must be at least 18 years old to create or operate a GrihaSetu account, unless we expressly provide a lawful, appropriately authorised alternative.

You must provide accurate, current and complete information when creating or maintaining your account. You are responsible for:

safeguarding your login credentials and devices;
activity that occurs through your account, except where caused by our failure to maintain reasonable safeguards;
promptly notifying us of suspected unauthorised use; and
keeping your apartment, unit and contact details current.

You may not create an account using another person’s identity, provide false apartment or payment information, or allow unauthorised persons to use your account.

3. Apartment administrators and community information

An Apartment Administrator is a person authorised by an apartment community to use administrative features. Administrators are responsible for ensuring that their use of the Service, the information they upload, and the notices or instructions they issue are lawful, accurate and appropriately authorised.

Administrators may be able to access and manage information relevant to their community, including resident details, dues, payment status, expenses, announcements and issues, according to the permissions configured in the Service.

GrihaSetu is a technology platform. Unless expressly agreed in writing, Vectora Ventures does not act as a housing association, property manager, collection agent, trustee, auditor, legal adviser or representative of an apartment community.

4. Maintenance dues, payment status and UPI

GrihaSetu may allow an apartment community to record maintenance dues and may facilitate a payment journey through a UPI application or payment service selected by you.

Unless expressly disclosed otherwise:

Vectora Ventures is not the recipient, custodian or settlement intermediary for apartment maintenance funds;
payment completion is handled by the external UPI application, bank or payment service you choose;
we do not request or store your UPI PIN, bank password, internet-banking password, or card PIN; and
any payment dispute, refund, reversal, allocation or reconciliation question may need to be addressed with the relevant apartment community, bank, UPI application or payment provider.

You are responsible for reviewing payment details before authorising a transaction. A payment marked as reported, pending, failed or completed in GrihaSetu is not, by itself, a guarantee of settlement, receipt, allocation or discharge of a due. Payment records and evidence may be used for reconciliation, subject to the Privacy Policy.

5. User content and community conduct

You retain ownership of content you upload or submit to the Service, such as issue descriptions, comments, documents, photographs and payment evidence (“User Content”). You grant Vectora Ventures a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, display and use User Content only as necessary to operate, secure, support and improve the Service, comply with law, and provide the relevant community functionality.

You must not use the Service to:

violate any law or another person’s rights;
post false, defamatory, obscene, threatening, hateful, discriminatory or unlawful content;
harass, impersonate or deceive another person;
upload malware or interfere with the Service, its security or its users;
access data, accounts or systems without authorisation;
use the Service for spam, commercial solicitation or unauthorised advertising;
upload confidential information, payment credentials or personal data that you are not authorised to share; or
use the Service in a way that may harm residents, apartment communities, Vectora Ventures or third parties.

We may remove User Content, limit access, or take other reasonable action where we believe it breaches these Terms, risks harm, or is required by law. We are not obliged to monitor all User Content.

6. Notifications and communications

GrihaSetu may send notifications about dues, payments, announcements, issues, account security, app updates or other Service-related matters. You can manage non-essential push notifications through the App or your device settings where available.

You agree that essential security, account, payment-status or community-related communications may be sent through the registered contact channels associated with your account, where permitted by law.

7. Advertising and third-party services

The Service may display advertisements, including through Google AdMob or other advertising providers. Advertising may be personalised or non-personalised depending on applicable law, platform rules, device settings and your consent choices.

GrihaSetu may link to or open third-party applications and services, including UPI applications. Those services are governed by their own terms and privacy policies. Vectora Ventures does not control, endorse or assume responsibility for third-party services, their availability, their processing of information, or transactions completed through them.

8. Privacy

Our collection and use of personal data is explained in the GrihaSetu Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that the Privacy Policy applies to the personal data processed in connection with your use of GrihaSetu.

Where consent is required for a particular activity, we will request it in accordance with applicable law. You may have rights to access, correct, update, erase or otherwise manage personal data, as described in the Privacy Policy.

9. Intellectual property

The Service, including its software, branding, designs, interfaces, text, graphics and other materials (excluding User Content), is owned by or licensed to Vectora Ventures and is protected by applicable intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use the Service for its intended purpose, subject to these Terms. You may not copy, modify, reverse engineer, rent, sell, distribute, exploit or create derivative works from the Service except where permitted by law or with our prior written permission.

10. Availability, updates and support

We aim to provide a reliable Service but do not guarantee that it will always be available, uninterrupted, error-free or suitable for every apartment community or device.

We may maintain, update or modify the Service, including to address security, legal, operational or technical needs. We may temporarily suspend access where reasonably necessary for maintenance, security, suspected misuse, legal compliance or protection of users and systems.

11. Suspension and termination

You may stop using the Service at any time. You may request account deletion in accordance with the account-deletion process described in the Privacy Policy.

We may suspend or terminate your access where we reasonably believe you have breached these Terms, created a security or legal risk, provided false information, or where suspension is necessary to protect the Service, users, an apartment community or third parties.

Termination or suspension does not affect rights or obligations that by their nature should continue, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnity, disputes and lawful record retention.

12. Disclaimers

The Service provides tools for apartment-community administration. Information in the Service, including dues, payment status, expense records, notices and User Content, may be entered or managed by users or Apartment Administrators. You should independently verify information before relying on it for financial, legal, housing or other important decisions.

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis. We do not make warranties about the accuracy, completeness, availability, security, reliability or fitness for a particular purpose of the Service, User Content, community information or third-party services.

Nothing in these Terms excludes a warranty, right or remedy that cannot lawfully be excluded.

13. Limitation of liability

To the fullest extent permitted by law, Vectora Ventures and its directors, officers, employees, affiliates and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity arising from or relating to the Service.

Subject to applicable law, our aggregate liability arising from or relating to the Service will not exceed the greater of: (a) the amount you paid directly to Vectora Ventures for the Service in the 12 months before the event giving rise to the claim; or (b) INR [INSERT LIABILITY CAP].

This limitation does not apply to liability that cannot be limited or excluded under applicable law.

14. Indemnity

To the extent permitted by law, you will indemnify and hold harmless Vectora Ventures and its directors, officers, employees and service providers from claims, losses, liabilities, damages and reasonable costs arising from your breach of these Terms, misuse of the Service, infringement of another person’s rights, or unlawful User Content.

15. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, business practices, security requirements or platform rules. We will update the “Last Updated” date and may provide notice in the Service or through another appropriate channel when changes are material.

Your continued use of the Service after the updated Terms take effect means that you accept the updated Terms, except where applicable law requires a separate consent or notice process.

16. Governing law and disputes

These Terms are governed by the laws of India.

Before starting formal proceedings, you agree to contact us at the address below and give us a reasonable opportunity to resolve the concern. Subject to applicable law, the courts at Bengaluru,karnataka, India will have exclusive jurisdiction over disputes arising from these Terms or the Service.

17. Contact

Vectora Ventures (OPC) Private Limited
GrihaSetu - Support & Legal
Email: [email protected]
Registered Office: 21,7th cross road,Bharat Nagar 2nd phase,Bengaluru-560091
Grievance Contact: Gururaj Desai(Director)